Shipping Policy

FAST PROCESSING ON ALL ORDERS

We understand all too well the anticipation of receiving an online order. We typically ship on the next business day if your order is received by 9 am PST Monday - Friday, excluding holidays. Orders received on Fridays after 9 am PST will be shipped out on Monday, as long as neither Monday nor Friday falls on a holiday.

SHIPPING TIMES

Shipping time varies by location. These are only estimates:

Location

*Estimated Shipping Time

Location	*Estimated Shipping Time
United States	4 - 7 days
Europe	1 - 2 weeks
Canada	1 - 2 weeks
Central & South America	2 - 3 weeks
New Zealand & Australia	2 - 4 weeks
Africa	2 - 4 weeks

*This doesn't include our Processing time.

**All shipping times exclude customs delays

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, the contracts between certain manufacturers and us come with restrictions, and we cannot ship to certain countries. If you happen to be from one of those countries, we will contact you.

LOST / MISSING PACKAGES

Emerald City Collectibles is not liable for the completeness of information entered during checkout. Please check your billing and shipping address before processing your order. We offer (third party) insurance on lost or stolen packages, which you can purchase separately in check out.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be sent to you and receive additional custom fees when they arrive in your country.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped.

CARRIER STATES: "No Information Available At The Moment"

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If you placed your order more than five business days ago and there is still no information on your tracking number, please let us know. You can use the contact us form on our site or email us directly at support@emeraldcitycollectibles.com.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.